Frequently asked questions


Here you can find an overview of the frequently asked questions. Do you have another question, please contact us. We will help you with pleasure. has the following shipping costs:

Pick up yourselfFREE
Belgium€ 4,25€ 5,70€ 100,00
the Netherlands€ 7,55€ 8,95€ 150,00
Luxembourg€ 7,55€ 10,50€ 185,00
Germany€ 7,55€ 9,95€ 175,00
France€ 11,20€ 13,60€ 235,00
United Kingdom€ 11,80€ 14,80€ 255,00

(*) round up your purchase to free shipping in 1 click with a voucher from 1 cent!!

You can find more information about shipping under "Shipping".

The delivery period to a private or working address OR a pick-up point is maximum 2 business days and this for all countries in which we deliver.

You can find more information about shipping under "Shipping".

You can pay quickly and safely in our online store with the following options. We don’t charge any additional fees for using them. After your payment is confirmed you will receive your invoice by e-mail.

  • Visa
  • MasterCard
  • Maestro
  • PayPal
  • iDeal
  • Mollie
  • Sofort Banking
  • Bancontact / Mister Cash
  • KBC / CBC
  • Belfius DirectNet
  • Carte Bancaire / Carte Blue
  • V Pay
  • American Express
  • IBAN

You can find more information about payments under “Payment”.

For more detailed information about the shipping voucher go to “Don’t pay any shipping cost with our shipping voucher”.

For more detailed information about the clothing pinboard go to “Compose your own look with our clothing pinboard”.

Yes, you can use multiple vouchers at the same time, regardless of the type (discount voucher, shipping voucher or gift voucher). You can add multiple codes of different vouchers in your shopping cart.

Log in to your customer account. Under the item “My Vouchers” you can view the value of your discount vouchers and shipping vouchers.

That is possible, provided that the amount of the voucher is bigger than the amount of the purchase. If not, you have to use the voucher in one time.


You have a voucher worth 50 EUR and you want to make a purchase worth 40 EUR. You can use 40 EUR from the gift voucher and save 10 EUR for your next purchase. You will receive a new voucher for the remaining amount of 10 EUR in your customer account or by e-mail if you don’t have a customer account.

You have a voucher worth 20 EUR and you want to make a purchase worth 30 EUR. If you want to use the voucher you will have to use the amount in one time.

All vouchers from, regardless of the type (discount voucher, shipping voucher or gift voucher) are always valid and have no expiration date.

Depending on the service used, B-Post (Belgium) or DPD (the Netherlands, Luxemburg, Germany, France and the United Kingdom), you can choose for a second delivery time or to pick up the package in a nearby Post Point or DPD Parcelshop. In any case the transporter will leave behind a written message with the possible options.

You can find more information about shipping under "Shipping".

No, you don’t have to. You can decide for yourself. You can buy anything without problems without having to create a customer account. There are advantages of having a customer account, such as an overview of all your vouchers, an overview of all your past purchases and your details will be readily available for your next purchase.

All items in our webshop are always in stock. Sold out sizes or products that are no longer available cannot be placed in your shopping cart. This way you, as a customer, are certain that what you buy is also available for you.

For every clothing item there is a size chart containing the exact measurements per size and per model. Keep in mind that measurements can differ per brand. We recommend you to review the involved size chart for every clothing item.

If you have doubts about a certain measurement you can contact us by email to We would love to measure the item again and give you advice so you can make the right choice.

If you want to measure the sizes of your child, you take a clothing item that suits him/her well. You can then decide the measurements based on that clothing item. This method is much more precise and correct than measuring the child yourself.

You can contact us by sending an e-mail to or by sending a message through our contact page. You can also use our chat feature by using the blue button right below our website.

We will reply to your e-mail or chat within one business day.