Returning products

producten retourneren

We hope that you will be very satisfied with your purchase.

We will make every effort to give you clear information so that you can make the right choice in our online store. For every clothing item you can see the size, colour, used types of fabric and the washing instructions. We also have a size chart for every clothing item with the exact measurements in centimetres.

Does the clothing item not meet your expectations or are you not satisfied because of another reason? If that is the case, please send us an e-mail to info@annimary.com and let us know what the problem is. We will then take the necessary steps to solve it.

Returning clothing items

As a customer you have the right to cancel your purchase within the period of 14 calendar days starting from the day of the actual receipt of your clothing items.

If that is the case you have to send us an e-mail first to info@annimary.com with the announcement that you want to revoke your purchase. You can then return the clothing items back to our main office (Armand Lonquestraat 16, 9050 GENTBRUGGE, BELGIUM). In this case the shipping costs shall be paid by you. After receipt of the clothing items we check the quality. After we confirmed the quality is still fine, we will repay the purchase amount of the involved clothing items back to your current account.

The returned clothing items need to be in excellent condition and not used or damaged. No non-necessary actions may be carried out with it. In case the clothing items were used or damaged, the right for reimbursement or revocation expires.

Returning with your customer account

You can easily return your products with your customer account. Just log in and go to "My purchases". Then click on the details of your purchase and go to the clothing items. You can then tick one or more items you want to return. Give a brief explanation why you want to return the clothing items. Finally you can request a return coupon by clicking on the "Create Return coupon" button.

We will then review your request for returning your products. After this review you will receive a confirmation and then you can print out the return coupon and send it with the package. After we have received your clothing items and checked these, we will repay the purchase amount of the involved clothing items back to your current account.

Returning without a customer account

If you don’t have a customer account just send us an e-mail to info@annimary.com with the purchase details and the announcement that you want to revoke your purchase. You can then return the clothing items back to our main office. After we have received your clothing items and checked these, we will repay the purchase amount of the involved clothing items back to your current account.